Before the pandemic, the utilization of telehealth services grew at a moderate rate. But as pandemic lockdowns began, telehealth experienced explosive growth, with the CDC reporting a 154 percent increase in telehealth visits during the last week of March 2020 in contrast to the same week in March 2019. How were payers and providers able […]

You’ve probably heard the expression, “You never get a second chance to make a first impression.” The flip side of this troubling truth is that once an impression is made, it’s difficult, if nearly impossible, to change that perspective. This admonition rings particularly true for companies that regularly engage with customers, and is especially critical […]

Looking back, 1987 may seem like a simpler time — a time before the world knew what the internet was or what a smartphone could do. On the basement floor of a modest brick building in Sandy Springs, Georgia NASCO began with a simple idea — a desire to help the Blues build a better […]