NASCO, a third party provider of benefits administration services to health plans, experienced a data security incident on May 30, 2023, in which a threat actor(s) accessed data. Upon discovering the incident, NASCO quickly contained the threat, secured its environment, notified law enforcement authorities and launched an investigation finding that some of the acquired files contained the personal information of health plan members. Impacted health plan members will receive a letter providing next steps for utilizing Experian’s free credit monitoring and identity theft protection we are offering to all health plan members who may have been impacted by the security incident.

If you are a health plan member with questions about the incident, whether your information was impacted, or how to enroll in Experian identity protection services call 1-866-313-7993, Monday through Friday between 9:00 a.m. and 11:00 p.m. and Saturday and Sunday between 11:00 am and 8:00 pm Eastern Time, excluding major U.S. holidays. If you have questions, call the number on the back of your ID card. Additional information about this issue can be found online at XYZ.

We apologize for any inconvenience or concern this may cause. We are committed to protecting your privacy and security, and we will continue to investigate this incident and take the steps needed to prevent it from happening again.