Consumer Relationship Administration
Consumerism is infiltrating healthcare and is changing the payer landscape at an unprecedented rate. Providing easy, efficient access to accurate, timely and personalized healthcare information is essential in today’s consumer-centric healthcare environment.
NCompassSM is NASCO’s next generation customer servicing product. This new business process-oriented servicing application provides fully automated workflows and omni-channel interactions, such as phone, chat, email, and mail to manage customer inquiries across multiple member and provider touch points.
NCompass consolidates core customer service capabilities into a coherent, overarching servicing experience. With NCompass, Plans are able to improve customer service productivity, improve first call resolution, improve member and provider experience, and harness other key capabilities and products to support effective decision making.
In order for Plans to meet consumer expectations for a modern digital experience, they must provide timely, accurate and consistent information across all channels and contexts. NASCO’s Digital Connector provides immediate access to trusted, secure and actionable events and data contained within NASCO’s products, systems and data repositories, and enables Plans to transform their consumer-centric services.
From enabling a Plan’s automated workflows with real-time event notifications, to providing lightweight integration via RESTful APIs, NASCO’s Digital Connector provides a connected, more consumer-focused experience.
Connecting the NASCO eco-system to the Plans’ eco-system, NASCO Web service capabilities are services that enable our customers to integrate their solutions with NASCO’s solutions so they can provide necessary information to their consumers, groups and providers. NASCO’s customers want to be able to access NASCO’s capabilities through multiple channels – for example, on the Web, in customer service tools and through mobile applications. More than any other NASCO capability, integration — specifically through Web services — creates opportunities in almost all market segments (public and private exchanges, healthcare innovation and others).